I took a gentleman's order through the speaker box at the Starbucks drive-through. He ordered a drink and a blueberry scone. "Absolutely," I chirped to him over my headset. "Come on up to the window!"
As I gathered his order, I realized we were out of blueberry scones. "Crap!" I thought to myself. "I hope this guy doesn't give me a hard time about the scone."
The man arrived at the window with his baseball-capped head down and his cell phone at his ear. I had to talk to this man about the scone situation, so I stood Read more